DO NOT contact support, they will NOT tell you the correct way to fix this problem.. If you get stuck at 100% change your timezone on your computer to Moscow or any other Russian timezone.. It fixes it 100%! THen adjust your computer time to your time and leave the timezone moscow and you'll always be able to login!

Took me a year to figure this out, TOld support and I see they are still not telling people how to fix it.. They make it where anyone from outside of russia can not play the game 80% of the day.. If you do this you'll always be able to play

I contacted support and they gave me this answer. Weeks ago....

Hello, we do know about this problem and looking for stable solution for this. Have a patience and wait.We apologize for any inconvenience.